Terms of Service and Privacy

Consumer Auto Advocate exists to educate, advocate for, and assist consumers throughout the vehicle buying, selling, trading, financing, and ownership experience.

Our goal is to provide independent information, professional guidance, market intelligence, and personalized consultation to help consumers make informed decisions.

Consumer Auto Advocate is NOT:

• A vehicle dealership
• A motor vehicle broker (unless separately licensed where applicable)
• A lender
• An insurance company
• A warranty company
• A repair facility
• A legal firm
• A tax advisor

We do not sell vehicles.

We do not finance vehicles.

We do not guarantee the purchase or sale of any vehicle.

Services may include:

• TRUEMarket™
• TradeMAXX™
• DealMAXX™
• MobilePRO™
• Protection Plus™
• Buying consultations
• Negotiation coaching
• Vehicle evaluations
• Market analysis
• Vehicle history review
• Finance office consulting
• Educational materials
• Online learning resources
• AI-powered guidance and interactive tools

Services may change without notice.

CAA uses numerous public and proprietary data sources.

Although we strive for accuracy, we cannot guarantee that the following are always complete, current, or error free:

• Pricing
• Market values
• Auction values
• Trade values
• Vehicle history
• Dealer inventory
• Market supply
• Incentives

Vehicle markets change daily.

All information should be considered educational guidance and not a guarantee.

While many customers save money using our services, CAA makes no guarantee that you will:

• Save money
• Obtain financing
• Negotiate a lower purchase price
• Receive a higher trade value
• Obtain specific loan terms
• Receive specific warranty pricing

Results vary.

All purchasing decisions remain solely the responsibility of the customer.

CAA provides recommendations. You make the final decision.

Our platform may include information or services from:

• Lenders
• Dealerships
• Auction providers
• Vehicle history companies
• Valuation services
• Scheduling platforms
• Payment processors
• AI providers

CAA is not responsible for third-party products or services.

Consumer Auto Advocate may utilize Artificial Intelligence, including conversational AI and digital avatars, to provide educational information and customer support.

AI responses are intended to supplement — not replace — professional human consultation.

Customers should verify important decisions with their assigned Consumer Auto Advocate.

MobilePRO representatives act solely as consumer advocates. They do not:

• Negotiate on behalf of a dealership
• Execute contracts
• Provide legal advice
• Make purchasing decisions for customers

The customer remains responsible for all agreements signed.

Certain services require payment before work begins.

Unless otherwise stated: All sales are final. Refunds may be granted solely at CAA's discretion.

All content including the following remains the exclusive property of Consumer Auto Advocate:

• Reports
• Graphics
• Trademarks
• Logos
• Educational materials
• Videos
• AI presentations
• Training materials

No material may be reproduced without written permission.

Users agree not to:

• Misuse the platform
• Submit false information
• Interfere with website functionality
• Attempt unauthorized access
• Copy proprietary reports
• Use services for unlawful purposes

To the fullest extent permitted by law, CAA shall not be liable for:

• Vehicle purchase decisions
• Financing decisions
• Dealership negotiations
• Vehicle defects
• Inspection results
• Warranty claims
• Lender decisions
• Dealer pricing
• Missed opportunities
• Indirect or consequential damages

Your use of this website is also governed by our Privacy Policy.

CAA may modify these Terms at any time.

Continued use of the website constitutes acceptance of the updated Terms.

These Terms shall be governed by the laws of the State of Texas.

Consumer Auto Advocate

Email: support@consumerautoadvocate.com

Website: www.consumerautoadvocate.com

Consumer Auto Advocate provides independent education, consultation, advocacy, and strategic guidance throughout the vehicle buying process.

CAA is not your legal representative, financial advisor, licensed broker (unless separately licensed where applicable), or agent authorized to execute agreements on your behalf.

Our recommendations are intended to assist you in making informed decisions. All purchasing, financing, insurance, warranty, and contractual decisions remain solely the responsibility of the customer.

To improve service quality, training, documentation, and customer experience, consultations, virtual meetings, telephone conversations, chat sessions, and AI-assisted interactions may be recorded or retained where permitted by law.

By using our services, you consent to these recordings and acknowledge that they may be used for:

• Quality assurance
• Employee training
• Internal documentation
• Dispute resolution
• Service improvement

CAA will handle these recordings in accordance with its Privacy Policy.

MobilePRO™ and other CAA services include a visual review of the vehicle and documentation provided by the dealership.

Unless specifically stated otherwise, CAA does not perform:

• Mechanical inspections
• Diagnostic testing
• Safety certifications
• Manufacturer inspections
• Emissions testing
• Collision repair analysis

Customers are encouraged to obtain an independent pre-purchase inspection from a qualified mechanic before purchasing any vehicle.

Appointments for consultations, DealMAXX™, MobilePRO™, and other scheduled services may be rescheduled or canceled subject to the following guidelines:

• Cancellations made at least 24 hours before the scheduled appointment may be rescheduled without charge.
• Cancellations made with less than 24 hours' notice may be subject to a rescheduling or cancellation fee.
• Failure to attend a scheduled appointment without prior notice may result in forfeiture of the service fee.
• CAA reserves the right to reschedule appointments because of weather, travel delays, illness, or other circumstances beyond its reasonable control.

CAA shall not be responsible for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Power outages
• Internet or telecommunications failures
• Cybersecurity incidents
• Labor disputes
• Government actions
• Public health emergencies
• Third-party technology outages

Performance will resume as soon as reasonably practicable.

If a dispute arises relating to these Terms or any services provided by CAA, the parties agree to first attempt to resolve the matter through good-faith negotiations.

If the dispute cannot be resolved informally, it shall be resolved in accordance with the dispute resolution procedures specified by applicable law or as otherwise agreed by the parties.

Nothing in these Terms limits any rights or remedies available under applicable law.

The following names, service names, logos, slogans, and marks are proprietary to Consumer Auto Advocate and may not be used without prior written permission:

• Consumer Auto Advocate® (or ™ until registered)
• TRUEMarket™
• TradeMAXX™
• DealMAXX™
• MobilePRO™
• Protection Plus™
• Consumer RoadMap™
• Executive Powered Playbook™ (if applicable)
• Any associated logos, graphics, reports, educational materials, or branded content

Unauthorized use may violate trademark, copyright, and other intellectual property laws.

All website content, reports, videos, graphics, educational materials, AI-generated content, downloadable resources, and software are protected by copyright and other intellectual property laws.

Users may not copy, distribute, reproduce, publish, modify, or create derivative works from any CAA materials without prior written consent.

Reports and purchased materials are licensed solely for the customer's personal, non-commercial use unless otherwise agreed in writing.

By creating an account, purchasing services, submitting forms, or communicating with CAA electronically, you consent to receive electronic communications related to your account and services, including:

• Order confirmations
• Appointment reminders
• Service updates
• Reports
• Invoices
• Customer support messages

You may also opt in to receive promotional communications and can unsubscribe from marketing emails at any time.

These Terms of Service, together with our Privacy Policy and any additional service-specific agreements, constitute the entire agreement between Consumer Auto Advocate and the customer regarding use of the website and services.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.